Reverse logistics in transportation refers to the process of managing the flow of goods or products from the customer back to the original point of origin. It involves handling returns, defective items, replacements, recycling, or disposal of items, and ensuring the efficient and cost-effective management of these reverse flows.
In traditional logistics, goods move from the manufacturer or supplier to the customer. However, in reverse logistics, the flow is reversed, and products move in the opposite direction. This can occur for various reasons, such as product recalls, customer returns, warranty claims, defects, and end-of-life disposal.
Implementing efficient reverse logistics in transportation can bring several benefits, such as enhancing customer satisfaction, reducing waste and environmental impact, maximizing asset recovery, and optimizing supply chain efficiency.
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